At Alishora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be returned in its original packaging.

• Proof of purchase, such as your order number or receipt, is required.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods

• Personal care products

• Intimate or sanitary items

• Gift cards

• Clearance, final sale, or non-returnable promotional items

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved:

• Your refund will be issued to your original payment method within 5–10 business days.

• Processing times may vary depending on your bank or payment provider.

Please note:

• Original shipping charges are non-refundable unless the return is due to our error.

• If the return is requested because of a change of mind, an incorrect order placed by the customer, or any reason not caused by Alishora, the customer is responsible for the return shipping costs.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number

• Clear photos or videos showing the issue

After reviewing your claim, we will offer one of the following at no additional cost:

• A replacement product, or

• A full refund, including the original shipping charges where applicable

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your bank or payment provider, as processing times may vary.

3. If you still have not received your refund, please contact the Alishora customer support team for assistance.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our customer support team with your order details.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance, as Alishora is not responsible for returned packages lost in transit.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us through our website:

Website: Alishora Store

Alishora
Quality Products. Great Value. Trusted Service.